General Terms and Conditions of Use

Terms of use


The website Roel — Real Estate Agency (www.roel.com.hr) (hereinafter: “the Website”) is owned by the company Roel Real Estate d.o.o., with its registered office in Zagreb — Croatia, Ulica Frana Bošnjakovića 6, MBS: 081385229, OIB: 83280759774, EUID: HRSR.081385229 (hereinafter: “the Owner of the Website” or “the Company”).

The text below details the terms of collection and use of data which you, as a user, submitted via e-mail or contact form.

We collect only necessary and basic user/customer data as required by law (in particular, the Prohibition and Prevention of Unregistered Activity Act).

We regularly provide our customers with the option to decide on the use of their data, including the possibility to decide whether they want their names removed from lists used for marketing campaigns or not. All user data are securely stored and available only to authorised personnel.

Data collection purpose

We may use all data submitted by the users for providing information on the offer of property meeting the users’ preferences and information on other property on offer, as well as other activities of the Owner of the Website.

The user agrees to receive periodical information on our activity and offer. All user data are securely stored and available only to authorised personnel, in line with the General Data Protection Regulation (GDPR). Users may decide on the use of their data, including the option to remove their data upon their request.

In no case will user data be provided or disclosed to third parties. We will not deliver or disclose user data to third parties, unless so requested by authorised law enforcement and judicial services of the Republic of Croatia for the purpose of investigative actions requested in a valid court order.

Data collection and use

You, as the user, shall ensure that your personal/contact data (used for selling, purchasing, renting, leasing immovable and/or movable property, and other activities) are complete and accurate. Furthermore, you also guarantee that you are an adult with a legal capacity to use this Website and authorised to advertise, sell or purchase immovable or movable property or enter other legal transactions with regard to immovable or movable property or request an appraisal of the advertised property.

Your personal data shall be used only to connect you with an interested buyer/seller/lessor/lessee and for the purpose of concluding the relevant contract, in line with the General Data Protection Regulation (GDPR).

The Owner of the Website Roel — Real Estate Agency (www.roel.com.hr) does everything in its power to protect the privacy of its users.

As stipulated in the Prohibition and Prevention of Unregistered Activity Act, a user who is a legal person and wishes to publish or commission an advertisement is required to provide/submit the following data: company name and registered office, TAX ID, name and surname of the person responsible or name and surname of the client, PIN and domicile or residence.

Pursuant to the Prohibition and Prevention of Unregistered Activity Act, it is prohibited to publish advertisements if a client who is a legal person does not provide the aforementioned data. The advertisement is not considered complete if the user (advertiser, i.e. client) fails to deliver all previously mentioned identification data and the Website, thus, is not required to publish the relevant advertisement.

Based on the explicit consent of the seller or lessor (hereinafter together referred to as: “the Advertiser”), the Owner of the Website is entitled to use the Advertiser’s e-mail address, which they provided as personal data, with the purpose of sending them notifications on new offers, their advertisement status, as well as other types of notifications concerning the Advertiser’s advertisement or advertising as such.

This website may contain links to other sites. When visiting other websites, you are subject to the private rules and regulations of the website you are visiting. . You acknowledge that the Owner of the Website Roel — Real Estate Agency (www.roel.com.hr) has not developed the other site, has no impact on it, nor can it be held accountable for its published content

If you do not accept the limitations of the previous articles, we strongly advise you not to use the website Roel — Real Estate Agency (www.roel.com.hr)

Protection of copyright and other intellectual property rights

The rights governing this website refer to the text, images, format, databases, and all other (static, video and/or animated) materials, sounds, formats, software, names (including the domain) belonging to the Owner of the Website and have been produced by the Owner of the Website with the permission of the service provider and/or Advertiser. The text, images, static, video or animated materials, and sounds delivered to the Owner of the Website by the Advertiser for the purpose of providing intermediary services for the purchase/sale/leasing/letting of property and other activities are the responsibility of the Advertiser.

No part of the website or the software of the Website shall be altered, copied, distributed or sold without the explicit prior written consent of the Owner of the Website.

The user is free to use the Website contents for non-commercial use. It is forbidden to distribute copies of this Website or make it available to third parties in any way, other than copying the Website content and performing searches on one’s personal computer, and/or printing one copy of the Website.

By agreeing to these Terms, the Advertiser confirms that the Owner of the Website may, without any further permission or consent, use the advertisements the Advertiser published on the website Roel — Real Estate Agency (www.roel.com.hr) and distribute and publish them on other partner internet pages of www.roel.com.hr, such as www.majanikolic.eu, as well as other internet pages and media for the purpose of advertising and promotion, while respecting the personal data protection rules.

User exclusion

The Owner of the Website reserves the right to exclude from further use of this website any user who in any way violates these rules and terms or in any way slows down or interrupts the website Roel — Real Estate Agency (www.roel.com.hr). Furthermore, the Owner of the Website reserves the right to undertake relevant legal actions against such users and claim compensation for damages or losses incurred.

The Owner of the Website reserves the right to exclude from further use of this website any user who misuses data published on this website or uses the website in any unauthorised manner.

The aforementioned actions are considered legal offences and will result in the Owner of the Website undertaking all necessary legal measures to protect itself, its advertisers, and users.

Accountability

The Owner of the Website shall be exempted, to the maximum legally allowed extent, from any damages, loss or infringement resulting directly or indirectly from:

  • Website use;
  • Use of websites linked from the website Roel — Real Estate Agency (www.roel.com.hr);
  • Information provided on the website Roel — Real Estate Agency (www.roel.com.hr);
  • Actions taken or not taken with regard to information on the website Roel — Real Estate Agency (www.roel.com.hr);
  • Use, unavailability, inability of use or misuse of the website Roel — Real Estate Agency (www.roel.com.hr);
  • Removing or not publishing the advertisement and contents not in line with the Terms of use of the website Roel Real Estate — Real Estate Agency (www.roel.com.hr);

The Owner of the Website shall give no guarantees nor be held accountable for:

  • The accuracy, completeness, and authenticity of the advertisement or the text contained therein;
  • Safety and legality of offered products and services the Advertiser advertised on this website, with non-detectable deficiencies in the advertisement;
  • Authorising the other party for concluding agreements, nor the accuracy, completeness, and authenticity of the Advertiser’s personal data;
  • Errors or interruptions in the website’s functioning;
  • Legal use of this website by third parties.

Advertisements containing illegal and unsafe products shall be removed as quickly as possible from the moment this comes to the attention of the Owner of the Website, who will notify the relevant authorities thereof. Users using this website for illegal purposes shall be immediately excluded from the website as soon as this comes to the attention of the Owner of the Website, who will notify the relevant authorities thereof.

The Owner of the Website shall not be held accountable to you or other third parties for any damages, losses or infringements resulting directly or indirectly from your access and use of this website or pages linked from this website, i.e. information on this website, nor for actions taken or not taken with regard to information on this website, or for your use (or inability to use) any of these websites. Furthermore, the Owner of the Website shall not be held accountable to you for any content presented on the websites of third parties to which those parties may grant you occasional access. Such action cannot and shall not be interpreted as if constituting a connection with the website owner, nor as if the Owner of the Website supports such websites. The user shall access such websites at their own risk.

Advertisement content

All advertisers are responsible for providing a current, correct, authentic, and comprehensive description of the product offered. When submitting an advertisement, advertisers grant the Owner of the Website the right to provide information referring to the advertisement.

Submitting an advertisement in any other way than the one prescribed by the Owner of the Website is strictly forbidden.

Roel Real Estate — Real Estate Agency (www.roel.com.hr) does everything in its power to provide high-quality service to its users. Thus, we reserve the right to remove all advertisements that fail to comply with that criterion. Roel Real Estate — Real Estate Agency (www.roel.com.hr) reserves the right to edit or amend the advertisement without prior notice in case of the following scenarios:

  • If the advertisement has been submitted for the wrong section;
  • If the description and/or price in the advertisement is incorrect and/or incomplete;
  • If the advertisers are in violation of copyright and/or other intellectual property rights;
  • If the advertisement is present in more than one section or submitted more than once;
  • If the advertisement contains multiple products or services;
  • If the advertisement is incomplete and does not contain all necessary information;
  • If the advertisement is in any sense offensive to the Owner of the Website;
  • If the aim of the advertisement is to promote companies directly or indirectly without paying the relevant service fee;
  • If the advertisement contains a website link and/or HTML tags;
  • If the advertisement contains contact information (telephone, e-mail address) in the body or title of the advertisement;
  • If the advertisement in any way impairs content quality.
  • The Owner of the Website shall not be liable for any legal proceedings or complaints against the Advertiser based on the violation of any copyright or intellectual property right.

 

Cookie policy

 

In order to enable the proper functioning of the website and its upgrade with the purpose of improving your browsing experience, the minimum amount of information (cookies) must be stored on your computer. More than 90% of websites use cookies and, in line with EU rules, are required to ask for users’ consent. By using this website, you agree to the use of cookies. If you decide to block cookies, you may still browse the website, but some of its functionalities may not work properly.

What is a cookie?

A cookie is a piece of information stored on your personal computer when browsing the website you have visited. Cookies enable easier use since they save your settings for websites (language or address) and reactivate them upon revisiting the website. In this way, the information is tailored to your needs and regular ways of use.

In terms of simple information on the settings, cookies may also store a significant amount of personal information (name, e-mail address) to which you need to give complete access. Without your permission, cookies cannot access files on your computer. Activities for saving and sending cookies are not visible to you. However, your internet browser settings allow you to opt in to / opt out of saving cookies, delete saved cookies, and engage in other activities concerning the use of cookies.

How do I disable cookies?

Disabling cookies prevents them from being stored on your computer. You can configure and change cookie settings in the selected internet browser. To view settings, select the browser of your choice (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, Opera or Safari (in English)). If you disable cookies, you may not be able to use certain website functionalities.

What are session cookies?

Session cookies are deleted from your personal computer when you quit the browser you were using to navigate the website. These cookies help websites store temporary data.

What are persistent cookies?

Persistent cookies are cookies saved on your personal computer even after you quit your internet browser. These cookies help websites store data facilitating easier website use. For example, websites requiring the submission of user name and password will “remember” your entries, which will then reappear each time you visit the site. Persistent cookies will remain saved on the computer for days, months or years.

What are first-party cookies?

First-party cookies are cookies set by the website you are visiting, and are divided into session and persistent cookies. In this way, websites store data facilitating easier use whenever you visit the website.

What are third-party cookies?

Third-party cookies are cookies of external services providers on the website you are browsing, for example, pop-up ads. In this case, cookies are used to monitor websites for advertising purposes.

Do we use cookies?

Yes, we use cookies to ensure a better, user-friendly experience.

What cookies do we use?

Session cookies which are deleted automatically when you quit your internet browser;

Persistent cookies that remain “recorded” in your browser until they expire or you delete them manually. The information collected is anonymous, and does not include your private data.

Does our website contain third-party cookies?

There are several external service providers storing restricted cookies, which have not been set by this website. Restricted cookies are used for unlimited content access. This website:

Measures website traffic.

The website uses Google Analytics, a website traffic measuring service. If you wish to disable the storage of cookies by this service, you may do so on the following link: Google Analytics – https://tools.google.com/dlpage/gaoptout.

Additional information on disabling cookies

There are several websites for disabling the storage of cookies for different services. Please find more information on the links below: http://www.allaboutcookies.org/ http://www.youronlinechoices.eu/

http://www.allaboutcookies.org/

http://www.youronlinechoices.eu/

 

 

General terms and Conditions

 

The Agency, as an intermediary, has at least one employee of the agent or director of the company who is professionally qualified for real estate brokerage, and has passed the professional exam referred to in Article 30. Of the Law on Real Estate Brokerage.

A real estate brokerage agent is a natural person who is registered in the Directory of Real Estate Brokerage Agents and as such employed by the Broker (hereinafter: the Agent).

Real estate brokerage is the actions of real estate brokers concerning the connection of the client and a third party, and negotiations and preparations for concluding legal transactions which are the subject of a particular real estate, especially when buying, selling, exchanging, renting, leasing, etc.

The Client is a natural or legal person who enters into a written brokerage agreement with a Real Estate Agent (seller, buyer, lessee, lessor, lessor, lessee and other possible participants in real estate – hereinafter: the Client).

A third party is a legal or natural person that a real estate agent seeks to connect with the Client for the purpose of negotiating the conclusion of legal transactions in which the subject of a certain real estate is the subject (hereinafter: Third Party).

1 Offer

The Mediator’s offer is based on data received in writing and / or orally from the property owners offered for sale, purchase, exchange, lease or rental, as well as on the data contained in the written or oral orders of the Client.

The broker is not responsible in case of an error in the description or price of the property, and is not responsible in case of withdrawal of the property owner from the mediated legal transaction.

2 Real Estate Brokerage Agreement

By the Real Estate Brokerage Agreement (hereinafter: the Agreement), the Broker undertakes to try to find and connect with the Client a Third Party for the purpose of negotiating and concluding a legal transaction on the transfer or establishment of a certain right to real estate. to pay a certain brokerage fee (hereinafter: the Fee) if that legal transaction is concluded.

The contract is concluded in writing and for a certain period of time.

If the Contracting Parties do not agree on the term for which they conclude the Agreement, the Agreement is concluded for a period of 12 months from the date of concluding the Agreement and may be extended several times by agreement of the parties.

3 Termination of the mediation contract

A contract on mediation concluded for a definite period of time shall terminate upon the expiration of the term for which it was concluded, if the contract for which mediation was concluded was not concluded within that period or by termination of either of the contracting parties.

The Client undertakes to reimburse the Broker for the costs incurred for which it is expressly agreed that the Client pays them separately.

If the Client concludes a legal transaction that is mainly a consequence of the Intermediary’s actions before the termination of the Intermediation Agreement, the Client undertakes to pay the Intermediary fee in full, unless otherwise agreed in the Agreement.

4 Exclusive mediation

By the contract, the Client may undertake not to hire any other intermediary (exclusively mediation) for the mediated legal transaction, which obligation must be explicitly agreed.

If during the duration of the Exclusive Mediation Agreement the Client concluded a legal transaction through the Intermediary through another intermediary, for which the exclusive Mediator was given a mediation order, he is obliged to pay the Mediator the agreed fee / penalty as well as actual costs incurred during mediation. explicitly agreed).

If the contract on exclusive mediation is contracted, the Client is obliged to pay the Mediator the contractual fee / penalty as well as the actual costs incurred during the mediation and if he independently concludes a legal transaction with a third party during the Contract.

When concluding the contract on exclusive mediation, the Mediator is obliged to warn the Client of the meaning and legal consequences of this clause.

A contract on exclusive mediation concluded for a definite period of time shall terminate upon the expiration of the term for which it was concluded, if the contract for which it was mediated was not concluded within that period or by termination of either party in accordance with the provisions of the Contract on Exclusive Mediation.

The Client is obliged to reimburse the Broker for the costs incurred for which it was otherwise explicitly agreed that the Client pays them separately.

If, within a period not exceeding the duration of the Exclusive Mediation Agreement after the termination of the Agreement, the Client concludes a legal transaction that is mainly a consequence of the Mediator’s actions before the termination of the Exclusive Mediation Agreement, he is obliged to pay the intermediary fee in full, unless otherwise agreed.

5 Obligations of the Mediator

The intermediary is obliged to perform the following in particular when mediating for the conclusion of a contract of sale, lease or lease of real estate:

Try to find and contact a legal or natural person with the Client in order to conclude a brokered deal.

Familiarize the Client with the average market price of a similar property.

Inspect the documents proving the ownership or other real right on the real estate in question and warn the Client of:

  • obvious shortcomings and possible risks related to the unregulated land registry condition of the real estate,
  • registered real rights or other rights of third parties to real estate,
  • legal consequences of non-compliance with third parties,
  • deficiencies in the construction and use permit in accordance with a special law,
  • circumstances and restrictions in legal real estate transactions in accordance with special regulations.

Perform the necessary actions for the presentation of real estate on the market, advertise the property in an appropriate manner, and perform all other actions agreed in the real estate brokerage agreement that exceed the usual presentation, for which the Broker is entitled to special, pre-specified costs.

Enable real estate review.

Mediate in negotiations and try to reach an agreement, if he has specifically committed to it.

To keep the personal data of the Client, and upon the written order of the Client to keep as a business secret the data on the real estate for which he is mediating or in connection with that real estate or with the business for which he is mediating.

If the subject of the contract is land, check the purpose of the land in question in accordance with the regulations on spatial planning that apply to that land.

Inform the Client of all circumstances relevant to the intended work that are known to him or must be known to him.

To acquaint the Client with the provisions of the Act on the Prevention of Money Laundering and Terrorist Financing (OG 87/08).

The mediator is obliged to take action with the care of a tidy and conscientious businessman in terms of trying to find and bring in contact with the client a person who would negotiate a purchase or other contract aimed at transferring and acquiring ownership, which realizes the interest of the principal.

In addition to the obligation to find a person or opportunity to enter into a contract, the mediator, with the cooperation and notification of the client, undertakes to mediate in negotiations, try to agree and conclude a contract to the mutual satisfaction, inform the principal (seller / buyer) about the circumstances relevant to the transaction. provide legal support during the preparation of individual acts and submit the necessary documentation to the competent Land Registry after the conclusion of the contract. department of the Municipal Court for the purpose of registering property rights.

6 Client obligations

By concluding an Intermediation Agreement with the Intermediary, the Client undertakes the following obligations:

Inform the Broker about all circumstances that are important for mediation and provide accurate information about the property, and if it has, give the Broker a location, construction or use permit for the property that is the subject of the contract, and provide the Broker with evidence of compliance with obligations to third party.

Give the Broker documents proving his ownership of the real estate, or other real right to the real estate that is the subject of the contract, and warn the mediator of all registered and unregistered encumbrances that exist on the real estate.

Provide the Broker and a third party interested in concluding the brokered deal with a tour of the property.

Inform the Broker about all relevant information about the requested property, which includes in particular the description of the property and the price.

Simultaneously with the conclusion of the pre-contract or contract to pay the Intermediary Fee.

Reimburse the Mediator for expenses incurred during the mediation that exceed the usual mediation costs.

Inform the Broker in writing of all changes related to the business for which he has authorized the broker, and in particular of changes related to the ownership of real estate.

The Client will be liable for damages if he did not act in good faith, and is obliged to reimburse all costs incurred during the mediation, which costs may not exceed the agreed compensation.

The Client will be liable for damages, if he acted fraudulently, if he failed to provide or provided inaccurate information relevant to the brokerage business in order to complete the brokerage business.

After the Broker forwards a valid offer for the purchase of real estate, the Client is obliged to notify the Broker in writing without delay, and no later than within 48 hours of receiving notification of the received bid.

The Client undertakes that in the case of an Open Mediation Agreement, and if he / she or any third party in the role of Intermediary promotes the property, all of them are obliged to act in accordance with the obligations of the Intermediary. In such a case, the advertised price must not be lower than the one stated by the Broker in his advertisements. Otherwise, the Intermediary has the right to equate the Price in its advertisements with the lowest indicated by the Client and / or a third party, without explicitly notifying the Client, as it is considered that the Client agrees with such price.

7 Brokerage fee

The amount of the brokerage fee is determined by the brokerage agreement as a percentage of the achieved purchase price of the real estate, or, in the case of concluding a lease or rental agreement, in the amount of the monthly rent or lease.

The agreed brokerage fee includes the execution of all actions of the Broker listed in the General Terms and Conditions.

All amounts of fees are subject to value added tax.

The intermediary acquires the right to the Compensation in full simultaneously with the conclusion of the legal transaction for which he mediated, whereby the conclusion of the legal transaction is considered the conclusion of a preliminary contract by which the Client and the Third Party undertook to enter into a main contract of sale, exchange in connection with the real estate that is the subject of mediation.

The Client is obliged to pay the Fee to the Mediator, and when he has concluded a legal transaction with a Third Party referred to by the Mediator, and with whom the Mediator has brought him into contact, a legal transaction different from the one mediated, mediated legal transaction or the subject of the legal transaction is the real estate that is the subject of mediation.

It is considered that the Intermediary has enabled the Client to contact a third party if:

  • directly took or sent the Client to inspect the subject property,
  • organized a meeting between the Principal and the Third Contracting Party for the purpose of negotiating the conclusion of a legal transaction,
  • Communicated to the client the name, telephone number, fax number, e-mail address of the Third Party authorized to conclude a legal transaction or communicated the exact location of the requested real estate.

After the termination of the Contract, the Intermediary is entitled to Compensation for a period not longer than the duration of the Contract and in cases where the Client concludes a legal transaction with a Third Party that is mainly a consequence of the Intermediary’s actions before termination.

If the Client withdraws during the conclusion of the mediated transaction (after the Intermediary has submitted an acceptable offer), he is obliged to pay the Intermediary the amount of the agreed Fee.

The Client undertakes to pay the Broker a Fee and in the event that the contract for the mediated legal transaction with the Client concludes, ie the purchase price, rent or lease price, paid by any natural or legal person related to marriage, extramarital or family, membership or bodies. management or in any other way with a third party, buyer, seller, lessor, lessee, lessor or lessee, which the Intermediary has brought into contact with the Principal for the purpose of concluding a sales contract or for any other intermediary business, regardless of whether it is related the person himself participated in the negotiations regarding the conclusion of a sales contract or any other intermediary business.

Final terms

For everything that is not explicitly determined by these General Terms and Conditions, the Real Estate Brokerage Act, the Civil Obligations Act, and other legal regulations will apply.

Price list for mediation fees:

The intermediary regulates the brokerage commission by the Decision on the manner of forming prices, which is based on the price list published by the Croatian Chamber of Commerce – Trade Department.

Purchase and sale

Highest total commission 6%

Lowest total commission 2%

Selling

Commission for mediation in the sale of real estate 1 – 3%, but not less than HRK 7,500.00.

Buying

Commission for mediation when buying real estate 1 – 3%, but not less than HRK 7,500.00.

Replacement

When exchanging real estate, a commission is charged from 1-3% of each party in the exchange, and the percentage is calculated from the value of the real estate that each party acquired by exchanging

Lease and rent

Renting and leasing – commission from the landlord and the landlord

  • one monthly rent / lease

Renting and leasing – commission from the lessee and the lessee

  • one monthly rent / lease

All amounts of fees are subject to value added tax.

Final terms

The owner of this website reserves the right to change, modify and supplement the terms of use of this site at any time. The changes take effect at the time of publication.

These Terms of Use of the website apply and are valid from 26.5.2022. years.

All comments on Article 10. You can submit the Consumer Protection Act by e-mail using the following information about the company:

Roel Real Estate d.o.o.
Email: [email protected]
Phone: +385 91 602 9790
MBS: 081385229
OIB: 83280759774
EUID: HRSR.081385229
Headquarters / address:
Croatia
Zagreb (Grad Zagreb)
Ulica Frana Bošnjakovića 6

All potential claims and disputes arising from these Terms of use shall be settled by the competent court in Zagreb.

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