Privacy Policy
Roel Real Estate d.o.o., Ulica Frana Bošnjakovića 6, 10000 Zagreb, Croatia, OIB: 83280759774, represented by Director Dina Ajel in Zagreb, places great importance on the protection of our clients’ personal data. This Privacy Policy governs the way in which Roel Real Estate d.o.o. processes and collects information when visiting our website. The processing of personal data is based on one of the lawful grounds of processing.
Data Controller: Roel Real Estate d.o.o., Ulica Frana Bošnjakovića 6, 10000 Zagreb, Croatia, OIB: 83280759774, Responsible person: Dina Ajel
Authorized person of the Controller: Dina Ajel, email: [email protected]
Collection and Processing of Personal Data
Personal data refers to information that identifies you (such as name, address, email, postal address, etc.). Roel Real Estate d.o.o. does not collect your personal data unless you voluntarily provide it to us — for example, by signing a brokerage agreement, sending an inquiry via email, etc. By doing so, you consent to the use of your data for the purposes listed below.
Use of Personal Data
Roel Real Estate d.o.o. will use your personal data to fulfill its legal obligations, to the extent necessary for executing contracts in which the data subject is a client of the company, or to take steps at the request of the data subject prior to entering into a contract.
We may ask you to provide personal data, for example when leaving comments on our website, submitting questions through the site, requesting information, or using other features of the website.
Roel Real Estate d.o.o. will also use your personal data for managing the website, analyzing preferences, delivering general and personalized offers, enabling access to special information, and communicating with you. The company will not collect personal data during your visits to our website unless you provide it voluntarily, except for certain technical information automatically collected by IT systems and programs used for website operations (e.g., IP addresses), which is inherent to internet communication protocols. We emphasize that we will not request more information than necessary for participation in activities on our website.
Roel Real Estate d.o.o. also advises parents and guardians to teach children how to handle personal data safely and responsibly online. The services we provide are not intended for persons under 18 years of age, but we cannot know if data we collect relates to minors. We recommend that parents and guardians instruct children under 16 years of age on the safe handling of personal data online.
Security
Roel Real Estate d.o.o. makes every effort to ensure the security of personal data and compliance with applicable data protection regulations such as the General Data Protection Regulation (GDPR) and the Act on the Implementation of the General Data Protection Regulation. Your data is carefully protected against loss, destruction, manipulation, unauthorized access, and unauthorized disclosure. Our employees and external partners are obliged to maintain the confidentiality of your data and adhere to the decisions of Roel Real Estate d.o.o.
However, due to the inherent open nature of the internet, we cannot guarantee that communication between you and us or information stored on the Website or our servers will be completely secure from unauthorized access by third parties (such as hackers). By using the Website, you accept this risk. To the maximum extent permitted by applicable law, we disclaim all liability for any damages (including but not limited to direct, indirect, incidental, consequential, or punitive damages, whether contractual or non-contractual, including negligence) that you may suffer due to any loss, unauthorized access, misuse, or alteration of any information you submit to the Website.
Data Storage and Retention
Personal data you provide will be stored appropriately for the duration of our business relationship, or for a period required by specific legal regulations.
Third-Party Links and Services
Our website may use certain third-party services, such as analytics tools (e.g., Google Analytics), advertising and social media platforms (e.g., Facebook, Instagram), or newsletter distribution systems. These services may collect certain information about you in accordance with their own privacy policies.
In addition, we use a specialized CRM system for real estate management and client communication. The CRM system is maintained by an external partner (data processor) with whom we have a data processing agreement in place, in accordance with the General Data Protection Regulation (GDPR). The data is processed solely for the purpose of providing our services and is not accessible to unauthorized persons.
We do not sell or exchange your personal data with third parties. Data is shared only when it is necessary for the functioning of the mentioned services or when required by applicable laws.
User Rights
You have the right to withdraw your consent at any time, in whole or in part, by notifying Roel Real Estate d.o.o. in writing at Ulica Frana Bošnjakovića 6, 10000 Zagreb, Croatia, electronically at [email protected], or verbally at +385 91 602 9790.
Upon receipt of your withdrawal, we will confirm it in writing. The personal data covered by the withdrawal will no longer be processed as of the date of withdrawal. Please note that any processing or transfers carried out before the withdrawal will remain legally valid.
Automated Processing
Some data (such as the type of web browser used, number of visits, average time spent on the website, viewed content, etc.) is automatically processed when accessing the website of Roel Real Estate d.o.o.. This data is used to evaluate the attractiveness of our website.
Governing Law
All matters relating to the Website and/or this Privacy Policy shall be governed by the laws of the Republic of Croatia, without reference to its conflict of law rules. You agree that exclusive jurisdiction for any legal proceedings relating to the Website and/or this Privacy Policy will lie with the competent courts located in the Republic of Croatia. We make no representation that the Website or its content is appropriate for use outside Croatia. Information about products or services applies only within Croatia and may not be available in all locations. If you access the Website from outside Croatia, you are solely responsible for compliance with all applicable local laws.
Severability
If any provision of this Privacy Policy is found invalid, unlawful, or unenforceable for any reason under any law or public policy, such provision shall not apply to the extent of its invalidity or unenforceability, and the remaining provisions shall continue in full force and effect.
Notice of Changes and Contact
Roel Real Estate d.o.o. strives to ensure that all published information is accurate and complete at all times. However, due to the frequency of information updates and short publishing deadlines, errors may occur. Roel Real Estate d.o.o. reserves the right to change the content of this Website at any time, at its sole discretion and without prior notice.
All information published here is for informational purposes only. For other purposes, especially for making decisions about contracting or using certain products and services presented here, we recommend consulting a qualified expert at Roel Real Estate d.o.o.
Roel Real Estate d.o.o. reserves the right to amend this Privacy Policy. Any changes will be published on the homepage and other appropriate places.
If you have any questions about this Privacy Policy, please contact us at: [email protected]